Call Centre Agency

Establish a call-centre agency that can provide inbound customer-response services on behalf of contracted companies.

The business model must clearly remain a contracted service for third parties while the company’s premises, staffing and operating systems support the response function.

We define the service boundary first, then structure the licence and operations around inbound calls, orders, assistance, complaints and notifications provided under client contracts.

Vantablack makes the commercial model explicit so the licence, contracts and operational design all describe the same service.